TIOmarkets | Getting Started with TIOmarkets

Risk disclaimer: 72% of retail investor accounts lose money when trading CFDs and Spreadbets with this provider. You should consider whether you understand how CFDs and Spreadbets work and whether you can afford to take the high risk of losing your money.

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Getting Started with TIOmarkets

This page shows you how to open an account, get verified, fund it, and where to go if you need help.

Step 1: Open your account

Estimated time: A few minutes

Creating your TIOmarkets account only takes a few minutes. Our streamlined registration process requires only the minimum information to get started. Once registered, you’ll have access to your secure client area to manage your account and funds.

Open an account

Step 2: Suitability & account verification

Estimated time: Typically a few hours to one business day

Before you can start trading, we need to assess whether our products are appropriate and suitable for you, and verify your identity. This industry standard process helps protect you and ensures our services are offered responsibly.

In the client area, you will be asked to provide:

✓A valid photo ID (example: passport, driver's license, or national ID card)
✓A full-page proof of address showing your name and address (example: utility bill or bank statement, issued within the last 6 months)
✓Answers to questions related to your financial situation and trading experience

Verification typically takes a few hours and up to one business day during busy periods. Most verification delays happen because documents are cropped, unclear, incomplete or out of date. Ensure your copies of documents show all four corners and all information is clearly visible and readable.

Verify your account

Step 3: Fund your account

Estimated time: Instant on selected methods, up to 5 business days for others

We offer convenient and secure local and international funding methods.

What to know:

✓Some methods reflect instantly, others take longer
✓Deposits made outside business hours may show later
✓All transactions are encrypted and secured

Our funding process is designed to be straightforward and secure, giving you peace of mind when transferring your funds. Times vary depending on the method used and your country. Withdrawals are processed during business hours once your account is verified.

Deposit methods & times

Step 4: Start trading

With your account funded, you're ready to begin trading. Download MT5, log in using your account credentials, and place your first trade.

Our platform offers powerful tools for technical analysis, automated trading capabilities, and and intuitive interface suitable for beginners and experienced traders.

Get MT5 & login help

If you need help

Even with our streamlined onboarding process, you might still need some help.

If you can't trade or trading is disabled

Trading issues typically come from one of these common causes:

✓Poor internet signal and connectivity
✓Incomplete account verification status
✓Insufficient margin for your desired trade size
✓You have not deposited the minimum amount
✓Account restrictions or temporary holds

Our troubleshooting guide walks you through quick fixes for these common scenarios.

Can’t trade (trading disabled)

If you can't login

✓Using the wrong username and password
✓Selecting the incorrect trading platform for your account
✓Forgotten or mistyped password, its case sensitive
✓Choosing the wrong trading server to connect to

Make sure you are using the correct login credentials.

Do you need help from our support team?

If you still need assistance after checking our troubleshooting resources, our dedicated customer support team is available 24/7 to help resolve any issues you may encounter.

Our support specialists are experienced in resolving technical, account and trading platform related issues.

Contact support

FAQs

How long does the account opening process take?

Creating your account takes just a few minutes. Complete the registration form, and you'll receive immediate access to your client area. The verification process typically takes a few hours and up to 24 hours during busy periods.