Risk disclaimer: 72% of retail investor accounts lose money when trading CFDs and Spreadbets with this provider. You should consider whether you understand how CFDs and Spreadbets work and whether you can afford to take the high risk of losing your money.
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Getting started
If you want information about getting started and how to open an account
Getting started
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Can’t trade (trade disabled)
How to contact TIOmarkets
24/7 Customer support
The quickest way to get help with most questions
Average response time:
Seconds, up to a minute during busy periods
If your issue requires review or documentation
Average response time:
Hours, up to one business day during busy periods
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Average response time:
Reviewed during business hours
Please note that funding and withdrawal operations follow European business hours.
TIO Markets UK Ltd
8 Devonshire Square, 4th Floor 116,
United KingdomWhat to include when contacting support
To help us resolve your request as quickly as possible, please include:
- ✓Your client ID and trading account number
- ✓A brief description of the issue
- ✓Screenshots or error messages (if applicable)
For account related requests, use your registered email address
For your Security
- ✓We will never ask for your password
- ✓Please contact us only through our official channels
- ✓For account related requests, use your registered email address
Supporting vulnerable clients
We recognise that some clients may be more vulnerable due to personal circumstances, such as health, capability, financial resilience, or major life events.
Our staff are trained to identify and respond to vulnerability during both onboarding and ongoing account use. This may include:
- ✓Explaining information in clearer, simpler language
- ✓Providing extra time for decision-making
- ✓Offering additional contact or monitoring to check understanding
- ✓Escalating cases to our Compliance team where extra support is required
If you believe you may be in a vulnerable situation, please let us know so we can provide appropriate support.