Privacy Policy

Introduction

As part of our day-to-day business we need to collect personal information from our customers and potential customers to ensure that we can meet their needs for a range of financial services and provide them with information about our services.

Your privacy is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. This notice outlines how we manage your personal information supplied to us by you or a third party in connection with our provision of services to you or which we collect from your use of our services and/or our app(s) or website(s).

It also details your rights in respect of our processing of your personal information. Our privacy notice will be reviewed from time to time to take account of new obligations and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any personal information we hold will be governed by our most current privacy notice. Please note that if you are a Tio Markets UK employee, a contractor to Tio Markets UK or a third party service provider, your personal information will be used in connection with your employment contract, your contractual relationship or in accordance with our separate policies which are available by contacting us. Any reference to “us”, “our”, “we” or “Tio Markets UK” in this privacy notice is a reference to each group company within the TIO Group as the context requires unless otherwise stated. Similarly, any reference to “you”, “your”, “yours” or “yourself” in this privacy notice is a reference to any of our customers and potential customers as the context requires unless otherwise stated.

Who are we?

This privacy notice applies to the processing activities of Tio Markets UK Limited, a company registered in England and Wales with company number 06592025 and whose registered office is 8 Devonshire Square, 4th Floor 116, London, EC2M 4YD, United Kingdom and who is registered with the Information Commissioner under No. Z3633308.

Tio Markets UK Limited provides Electronic Trading Services to trade CFDs in FX, Metals, Energies, Stocks and Indices and is the data controller of your personal information in relation to those services.

What kind of personal information do we collect?

If you are an actual or potential customer, we may collect the following types of information about you:

• name, address and contact details
• date of birth and gender
• information about your income and wealth including details about your assets and liabilities, account balances, trading statements, tax and financial statements
• profession and employment details
• location data
• trading performance
• any other similar information

We obtain this information in a number of ways through your use of our services or other dealings with us including through our website www.tiomarkets.uk, apps, the account opening applications, our demo sign up forms, webinar sign up forms, subscribing to news updates and from information provided in the course of ongoing customer service correspondence. We may also collect this information about you from third parties either through bought-in third party marketing lists, publicly available sources or through referral schemes.

We also keep records of your trading behaviour, including a record of:

• products you trade with us and their performance
• products we trade on your behalf and their performance
• historical data about the trades and investments you have made including the amount invested
• your preference for certain types of products and services

We may also obtain personal information about you through your use of our website www.tiomarkets.uk, apps or through the use of cookies on our website and/or apps, in particular by recording which pages you look at on our website. We may ask for other personal information voluntarily from time to time, for example through market research or surveys. If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service.

We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice.

Further, if you visit any of our offices or premises, we may have CCTV which will record your image.

Who may we disclose personal information to?

As part of using your personal information for the purposes set out above, we may disclose your information to:

• other companies within the TIO Group who provide financial and other back office services
• service providers and specialist advisers who have been contracted to provide us with administrative, IT, financial, regulatory, compliance, insurance, research or other services
• introducing brokers, if applicable, with whom we have a mutual relationship
• credit providers, courts, tribunals and applicable regulatory authorities as agreed or authorised by law or our agreement with you
• credit reporting or reference agencies
• anyone authorised by you

Generally, we require that organisations outside the TIO Group who handle or obtain personal information acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the all relevant data protection laws and this privacy notice. Third party service providers such as credit referencing agencies may keep a record of any searches performed on our behalf and may use the search details to assist other companies in performing their searches.

Please note that the use of your personal information by external third parties who act as data controllers of your personal information is not covered by this privacy notice and is not subject to our privacy standards and procedures.

How do we obtain your consent?

Where our use of your personal information requires your consent, such consent will be provided in accordance with the applicable customer agreement available on our website or any other contract we may have entered into with you or as set out in our communication with you from time to time. If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time by contacting us at:

Management of personal information (GDPR)

Tio Markets UK values our relationship with you and treats your personal information with respect. We are committed to meet all applicable data protection legislation, particularly the General Data Protection Regulation (“GDPR”).

GDPR confirms a number of rights that are available to you. These are:

• Right to obtain a copy of your personal information. You have the right to obtain a copy of the personal information we hold about you.
• Right to data portability. This means that you may request the data that we have stored about you be transferred to another Data Controller.
• Right to rectification. You are able to inform us of any errors that exist in the data we hold about you and we will rectify this as well as informing any other 3rd parties.
• Right to withdraw consent. You can withdraw your consent for any further processing of your data at any time.
• Right to opt-out of marketing communications. By simply using the “unsubscribe” option on our communication you can stop receiving our marketing.
• Right to object to processing. You may ask us to stop processing your personal information. Please be aware however that this may affect certain service features that rely on the processing of your personal information.
• Right to erasure. You may request that we erase your personal information and we will comply, unless there is a lawful reason for not doing so.

We always take appropriate technical and organisational measures to ensure that your information is secure. In particular, we train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties, including dismissal where necessary.

If you have any concerns about the use of your personal information please contact us directly at compliance@tiomarkets.uk. If however you have a complaint you have the right to contact the supervisory body directly. Please see https://ico.org.uk/make-a-complaint/ for details.

Tio Markets UK Limited is the controller of your personal information and is registered as a data controller with the UK Information Commissioner’s Office under registration number Z3633308.

How do we store personal information and for how long?

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, by mail, over the internet or any other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. However, we may need to maintain records for a significant period of time. For example, we are subject to certain anti-money laundering laws which require us to retain:

• a copy of the documents we used to comply with our customer due diligence obligations; and
• supporting evidence and records of transactions with you and your relationship with us, for a period of five years after our business relationship with you has ended.

If we hold any personal information in the form of a deed, we will hold this deed in its complete form for a period of 12 years after our business relationship with you has ended.

If we hold any personal information in the form of a recorded communication, by telephone, electronic, in person or otherwise, this information will be held in line with local regulatory requirements which will either be 5 years or 10 years after our business relationship with you has ended.

Where you have opted out of receiving marketing communications we will hold your details on our suppression list so that we know you do not want to receive these communications.

Transfers outside of the european economic area

We may transfer your personal information outside the European Economic Area to other TIO Group companies as well as processors who are engaged on our behalf (“Transferees”). For example, currently we have other TIO Group companies located in Cyprus and Saint Vincent and the Grenadines. To the extent we transfer your information outside the European Economic Area, we will ensure that the transfer is lawful and that there are appropriate security arrangements.

In order to transfer personal information to third parties in territories that do not have a finding of adequacy by the applicable authority and regulations, we enter into agreements with the Transferees ensuring appropriate and suitable safeguards based on standard contractual terms adopted by the European Commission. Where we make transfers to Transferees we may in some cases rely on applicable standard contractual clauses, binding corporate rules or any other equivalent applicable arrangements. If you would like a copy of such arrangements, please contact us using the contact details above.

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What if you have a complaint?

If you have a concern about any aspect of our privacy practices, you can make a complaint. This will be acted upon promptly. To make a complaint, please contact us via one of the methods set below.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with our supervisory authority, the Information Commissioner’s Office (ICO).

You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

How to contact us

If you have any questions about this privacy notice or want to exercise your rights, please contact us by:

Tio Markets UK Limited

8 Devonshire Square, 4th Floor 116

London

EC2M 4YD

United Kingdom

Access policy

This policy will govern all dealings between Tio Markets UK (“us”, “our” and “we” as appropriate) and the applicant customer (“you”, “your”, “yours” and “yourself” as appropriate) during the application process. Once you open an account with us, your dealings with us will be governed by the applicable customer agreement for that account type. In return for us granting you access to the Electronic Trading Services, you agree to the following terms.

For the purposes of this policy, “Electronic Trading Services” means any electronic services, together with any related software or application, accessible by whatever means we grant you access to or make available to you either directly or through a third party service provider.

You will take all reasonable steps to ensure that no computer viruses, worms, software bombs or similar items are introduced into any computer hardware, software, applications, equipment or network facilities you use to access our Electronic Trading Services.

We and our licensors, as the case may be, will retain the intellectual property rights in all elements of the software and such software and databases contained within our Electronic Trading Services and you will not in any circumstances obtain title or interest in such elements.

With respect to any market data or other information that we or any third party service provider provide to you in connection with your use of any Electronic Trading Services, you agree that:

• we and any such provider are not responsible or liable if any such data or information is inaccurate or incomplete in any respect;
• we and any such provider are not responsible or liable for any actions that you take or do not take based on such data or information;
• such data or information is proprietary to us and any such provider and you will not retransmit, redistribute, publish, disclose or display in whole or in part such data or information to third parties except as required by applicable regulations or as agreed by us;
• you will use such data or information solely in compliance with the applicable regulations and this policy; and
• we may at our absolute discretion remove your access to market data at any time.

No one other than a party to this policy, their successors and permitted assignees shall have any right to enforce any of its terms.

This policy and all our dealings with you are in all respects governed by and construed and interpreted in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to settle any legal action or proceedings arising out of or in connection with this policy, including any noncontractual disputes and claims.

Nothing in this term will prevent us from bringing proceedings against you in any other jurisdiction.

No part of this document may be reproduced in any form whatsoever without the previous written permission of Tio Markets UK. Copyright TIO 2020. All rights reserved.