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Compensation Fund & Complaints FAQs

At TIOmarkets, client protection is a top priority.

The FSCS provides an extra layer of security. As part of this scheme, traders at TIO Markets UK Ltd can feel reassured knowing that deposits are safeguarded up to the FSCS limit if unforeseen circumstances affect us as a UK authorised broker.

  • We’re a member of the Financial Services Compensation Scheme

  • Up to £120,000 coverage

  • Quick & Fair Complaints Process

  • Extra layer of security in case brokers bankruptcy or failure

  • What is the Financial Services Compensation Scheme (FSCS)?

    The Financial Services Compensation Scheme (FSCS) is the UK’s official compensation fund of last resort for customers of FCA authorised financial services firms, like Tiomarkets UK. It is designed to protect clients if a financial firm fails or goes bankrupt and cannot return funds.

    The FSCS is completely independent of TIOmarkets and is funded by levies on the UK financial services industry. It does not resolve disputes, but instead provides financial compensation for losses resulting from a firm’s insolvency.

  • Why does the Financial Services Compensation Scheme matter?

    The FSCS provides an important layer of trust and security for UK traders and investors. It ensures that even in the unlikely event of a broker’s failure, clients can recover a portion of their funds. This makes it a vital safeguard and one of the reasons why many traders prefer FCA-regulated brokers.

    At TIOmarkets, client trust and transparency are top priorities. FSCS protection provides:

    • Peace of mind that your funds are safeguarded

    • Credibility through UK regulatory standards

    • An added layer of security in unpredictable financial scenarios

  • Does FSCS apply to TIOmarkets clients?

    Yes, but only for clients of TIO Markets UK Ltd, which is authorized and regulated by the Financial Conduct Authority (FCA) under registration number 488900.

    If you are trading under our UK entity, your funds are segregated and held in accordance with FCA rules, and you are eligible for FSCS protection.

    This means that if TIO Markets UK Ltd becomes insolvent and cannot return your money, the FSCS may compensate you up to £120,000 per person.

  • What does the FSCS cover exactly?

    The FSCS only covers losses when a regulated firm goes out of business and is unable to return customer funds or investments.

    Covered by FSCS:

    • Cash held in segregated accounts with the firm

    • Client funds that are lost due to insolvency

    Not covered by FSCS:

    • Normal trading losses

    • Market volatility

    • Disputes over pricing, execution, or service quality

  • Am I covered by the FSCS if I registered under a non-UK entity of TIOmarkets?

    No, FSCS protection only applies to clients who are contracted under the UK entity (TIO Markets UK Ltd).

    Clients of TIO Markets Ltd, our international entity regulated by the Financial Services Authority (FSA) of Saint Vincent and the Grenadines, are not eligible for FSCS protection. However, these clients may benefit from a different form of protection via the Financial Commission’s Compensation Fund.

  • How does the FSCS differ from the Financial Commission’s Compensation Fund?

    The main difference here is that the FSCS protects clients when the firm can no longer pay its debts, whereas the Financial Commission Compensation Fund is a dispute resolution if the broker fails to comply with rules set in place for traders safety.

    Financial Services Compensation Scheme (FSCS)
    Financial Commission Compensation Fund
    Type
    Insolvency Protection
    Dispute Resolution Enforcement
    Applies to
    FCA-regulated brokers
    Member brokers of Financial Commission
    Max Coverage
    Up to £120,000 per person per firm
    Up to €20,000 per claim
    Trigger
    If a broker becomes insolvent and cannot return funds.
    If a broker fails to comply with an official ruling.
    Manages Ruling
    No
    Yes
    Application to TIOmarkets
    Yes (for UK clients only)
    Yes (for international clients)

  • How do I make a claim with the FSCS?

    1. Visit the official FSCS website
    2. Search for TIO Markets UK Ltd
    3. Follow the application process and submit required documentation

    FSCS handles claims directly and free of charge.

  • What is the maximum coverage?

    The Financial Services Compensation Scheme (FSCS) covers eligible clients up to £120,000 per person, per firm for investment and trading accounts. This limit ensures that if an FCA-regulated broker fails, your funds are protected up to this threshold.

  • Is the Financial Services Compensation Scheme the same as deposit protection?

    No, FSCS protection for trading and investment accounts covers client funds if a regulated broker becomes insolvent or cannot return money owed. Deposit protection, on the other hand, applies to money held in bank or building society accounts. While both are forms of protection, they cover different financial products.